RISK-FREE GUARANTEE* (NEW Customers)
As apart of our guarantee, we’re happy to offer our new customers a 30-day risk-free trial. This guarantee begins on the day your order is confirmed delivered. If you are not satisfied with any of your products for any reason, just reach out to one of our customer support channels and we’ll get your return started.
- (*) Limited to first-time customers.
- Limited to one refund per product type (regardless of flavor selections). If multiple products were ordered, remaining products must be returned unopened for full refund.
- Any attempted abuse of this offer, as determined by ALINE cannabis, can result in the recission of the risk-free trial.
GENERAL RETURNS POLICY (ALL Customers)
You may return new, unused, and unopened products (exclusions may apply) within 30 days of delivery for a full refund excluding the shipping fee. However, we will pay the return shipping costs if the return is a result of our error (i.e., if you received an incorrect or defective item).
DAMAGES OR OTHER ISSUES
Please inspect your order upon reception and contact us immediately (within 48 hours of delivery) if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Take a picture and contact us at firstname.lastname@example.org .
We only replace items if they are defective or damaged, and exchanges are for exact items purchased unless said items are no longer available.
We are happy to exchange items if required. Customer will be expected to cover shipping charges of exchanges. You can contact us at email@example.com to begin the exchange process.
HOW TO REQUEST A RETURN/EXCHANGE/REFUND
We aim to make your return/exchange/refund as pain-free as possible and appreciate your patronage. Please follow the steps below to initiate:
- Reach out via the Contact Us form or e-mail us at firstname.lastname@example.org with your order number and exchange request. A member of our team will get back to you with details on how to take the next step.
- Repackage the item including all original parts, packing materials, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of merchandise damaged after receipt could result in refusal of your return and loss of any refund or replacement item. Items for return must be unused and undamaged to qualify for the refund (exclusions apply, i.e., Risk Free Guarantee). Do not send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail or damaged in transit. Padded envelopes or boxes are required and are provided free of charge by USPS if sending Flat Rate Priority Mail.
- For defective returns, you may be issued a pre-paid return label if we consider the return to be necessary. For non-defective returns, you will need to send the package back to the address which will be emailed to you by our agent.
- If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition.
- Refunds will be processed within 3 to 5 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase. *
*Please be advised that usually refunds can take up to 5-10 business days to completely process after the refund has been initiated. In most cases, refunds will be issued to the original form of payment for the corresponding order. If payment method is no longer active, please reach out to our customer support team for further assistance.